Effective Date: September 18th, 2024

Introduction

At CUE, your privacy is paramount. This Privacy Policy details the methods and reasons behind the collection, use, storage, and disclosure of your personal and device information through our mobile application and related services (collectively referred to as “Services”). We handle personal data with care, respecting your privacy and complying with applicable laws and regulations.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact us via email at cuetheapp@PROTON.ME.

Consent

By accessing and using our Services, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein. If you do not agree with this policy, please refrain from using our Services.

Information We Collect

Personal Information:

Identification Data includes your name, email address, date of birth, and location. These details are essential for creating and managing your account.

Astrological Data refers to your birth date, time, and place, which are critical for accurate astrological predictions and personalized insights.

Payment Information: While we do not store credit card details, our payment processors handle your payment information securely.

Device Information:

Technical Details include your IP address, device type, operating system, and browser type. This information ensures compatibility and helps optimize our Services.

Usage Data refers to your interactions with our Services, such as the features you use and the time spent on the app, which helps us improve functionality and user experience.

How We Use Your Information

Your data is used to provide personalized astrological predictions and insights, manage your account and communicate essential service updates, enhance the security, operation, and management of our Services, conduct analytical reviews and data analysis to improve our Services, and market new features or products based on your usage patterns.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to understand how you interact with our Services and to enhance and personalize your user experience. You may disable cookies through your browser settings, but this may limit your use of certain features.

Use of Images and Intellectual Property

All images used within the CUE app are for educational and illustrative purposes only. We do not claim ownership over third-party images unless explicitly stated. These images are intended solely to enhance user experience and understanding. The use of these images does not imply any affiliation with, endorsement by, or connection to the companies, brands, or organizations depicted in the images. All trademarks, logos, and brand names are the exclusive property of their respective owners.

By using our Services, you agree not to reproduce, distribute, modify, or otherwise use any images from the app without obtaining proper authorization from the respective copyright or trademark holder.

If you believe that any content within the app infringes on your intellectual property rights, please contact us at cuetheapp@PROTON.ME with a detailed description of the alleged infringement. We will promptly investigate the matter and, if necessary, remove the infringing content or take other appropriate action.

Sharing of Information

We contract with third-party service providers to perform certain services on our behalf, such as web hosting, data analysis, payment processing, and marketing initiatives. These providers are required to handle your information in compliance with this Privacy Policy and applicable laws.

We may also disclose your information when required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, property, or safety of our company, our users, or others.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using our Services and providing us with your information, you consent to this transfer, storing, and processing of data.

Your Rights

At CUE, we respect your privacy and aim to provide you with clear control over your personal data. You have the following rights regarding the information we collect and process:

Access and Update: You have the right to access your personal information at any time. You can review and update your personal data by logging into your account and visiting your profile page. If you experience any difficulties updating your information, please contact us for assistance.

Deletion (Right to Be Forgotten): You may request the deletion of your personal data from our systems, except where we are required to retain it by law or for legitimate business purposes (such as maintaining transactional records). Upon request, we will delete your data in a secure and timely manner.

Restriction of Processing: Under certain circumstances, you have the right to request that we limit the processing of your personal data. This may apply if you contest the accuracy of your data or if you feel that processing is unlawful but prefer to restrict its use rather than delete it.

Objection to Processing: You may object to the processing of your data in specific situations, such as when your data is being processed for direct marketing purposes. Upon receipt of an objection request, we will evaluate your concerns and take appropriate action, including ceasing data processing where required by law.

Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON). This allows you to transfer your data to another service provider or third party at your discretion.

How to Exercise Your Rights

To exercise any of your rights or if you have any questions regarding your data, please contact us at cuetheapp@proton.me - We may require proof of identity to verify your request and ensure the security of your information. Once your request is received and verified, we will respond within 30 days in compliance with applicable data protection laws.

Security

We take reasonable measures, including administrative, technical, and physical safeguards, designed to protect your personal information from unauthorized access, theft, misuse, and unauthorized modification, disclosure, or destruction. However, no security system is entirely secure, and we cannot guarantee the absolute security of your information.

Children’s Privacy

Our Services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our servers immediately.

Additional Information & User Protections

Data Retention

We retain your personal data only for as long as necessary to provide our Services or as required by law. Since we do not engage in marketing or third-party data sharing, there is no long-term retention of your personal data beyond what is needed to provide and improve our Services. Once it is no longer necessary, your data will be securely deleted or anonymized.

Data Breach Notification

In the event of a data breach, while the risk to users is minimal as we only store emails and birthdates, we are committed to transparency. We will notify affected users and relevant authorities within 72 hours of discovering any breach, in accordance with applicable laws. Notifications will be sent via email or in-app notifications.

Third-Party Service Providers

We may share your personal data with trusted third-party providers necessary to provide essential services. These include Apple Store and Google Play for app distribution and account management, and Stripe for secure payment processing when purchasing through our website.

Marketing Communications

By using our Services, you are automatically opted into receiving promotional communications. If you wish to unsubscribe from marketing emails, you can do so at any time by following the unsubscribe instructions in the email or by contacting us. Once unsubscribed, you will no longer receive marketing emails unless you re-subscribe.

Automated Decision-Making

Currently, we do not use automated decision-making tools. However, as we improve our Services, we may introduce AI-driven insights or personalized recommendations. At that time, we will update this Privacy Policy to reflect those changes and ensure transparency regarding how these tools may affect your experience.

Security Measures

We implement appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorized access, misuse, or loss. While we strive to use best practices, no system can guarantee complete security. We encourage users to take precautions, such as using strong passwords and protecting access to their accounts.

Legal Disclaimer on Accuracy of Information

The astrological predictions and insights provided by CUE are intended for educational and informational purposes only. While these insights are based on extensive research and the work of experienced professionals in astrology and related fields, they should be viewed as guidance rather than absolute answers. The information is backed by data and analysis; however, it is not infallible and may not account for every personal nuance or circumstance.

We encourage users to use these insights as a tool for reflection and decision-making, but they should not be solely relied upon for making personal, financial, medical, or legal decisions. For significant matters, we recommend consulting with relevant professionals to supplement the guidance provided by CUE.

Limitation of Liability

CUE and its affiliates, officers, directors, employees, agents, and partners shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Services, including reliance on any information provided through the app. The user assumes all risks associated with the use of CUE’s Services and acknowledges that the insights provided are for guidance only. We recommend consulting professionals for decisions requiring legal, medical, financial, or other specific expertise.

Force Majeure

CUE shall not be held liable for any failure or delay in the performance of its obligations under this Privacy Policy due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, governmental actions, civil unrest, or failures of communication networks.

Disclaimer of Warranties

The Services provided by CUE are offered “as is” and “as available,” without any warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will be error-free, uninterrupted, or secure. Use of the Services is at your own risk.

Governing Law

This Privacy Policy and any disputes related to it will be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict of law provisions. All legal proceedings must be filed within the state of Delaware.

Dispute Resolution

Any disputes arising from or related to this Privacy Policy or the use of CUE Services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). By using CUE’s Services, you agree to waive the right to file lawsuits in court and participate in class actions.

Changes to This Privacy Policy

Your continued use of the Services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your agreement to abide and be bound by the updated terms. We reserve the right to make changes at any time and will notify users via email or app notifications of significant changes. It is your responsibility to review the policy periodically.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at cuetheapp@PROTON.ME or by mail using the details provided below:

CUE

651 N Broad ST STE 201

Middletown, DE 19709-6402

Additional Disclosures for California Residents

California residents are entitled to additional notices and disclosure regarding their rights under the California Consumer Privacy Act (CCPA). Please visit our CCPA Privacy Notice to learn more.

Additional Disclosures for EU Residents

If you are a resident of the European Union, you are entitled to certain information and have various rights under the General Data Protection Regulation (GDPR). These include the right to access, correct, delete, and restrict processing of your data. For more information or to exercise these rights, please contact our Data Protection Officer at cuetheapp@PROTON.ME.